Because of the nature of our products, we do not accept returns on our products. In the case of faulty packaging (ie. the lotion pump does not work) or damages incurred during shipping, please contact us immediately and we will work swiftly to rectify the situation. If you are using your own shipping provider, we are not responsible for any damages that occur.
Once an order is placed, we will strive to have your product sent out within one week. All orders are sent out using Canada Post and should arrive in Canadian destinations within 3-5 business days once the order has been filled. Our products are handcrafted in small batches and we do strive to keep up with high demands, however, at times orders may be delayed due to high volumes. We will inform you if this type of circumstance should arise.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please feel to contact us with any inquiries, questions or concerns through the contact us page.